This policy is part of the SMTPfast Terms of Service. It covers every account, team and API key, and all email sent through SMTPfast: the API, the SMTP bridge, broadcasts, forms and inboxes. If you are not sure that your use is allowed, ask [email protected] before you send.
1. Sending Statistics
- Keep your bounce rate under 4% and your complaint rate under 0.08%.
- Above these levels we review your account and may pause your sending. At higher levels sending stops automatically, to protect delivery for all customers.
2. Prohibited Sending Purposes
- Email to people who did not opt in to hear from you.
- Deception: phishing, impersonation, a misleading sender name or subject line, or a hidden sender.
- Harm: malware, links to malware, harassment, or any unlawful activity.
- Restricted industries: any business or activity that we judge to be exploitative, deceptive, or high risk to SMTPfast or to the wider internet.
3. Prohibited Content
This applies to transactional email too.
- Illegal goods or services
- Email that breaks CAN-SPAM, GDPR, CASL or other laws
- Pornography or sexually explicit content, and escort services
- Pharmaceutical products, including supplements and research-use-only products
- Third-party debt collection, including collection notices
- Debt relief, debt settlement, debt consolidation and credit repair
- Payday loans, cash advances and other short-term high-interest loans
- Gambling services or products
- Multi-level marketing, pyramid schemes and get-rich-quick offers
- Crypto and other investment opportunities that promise returns
- List brokers and list rental
- Selling likes, followers or reviews
- Any other content that we judge harms our reputation or our delivery
4. Mailing Lists
- Every recipient opted in to get email from you, for the type of email you send.
- No purchased, rented, scraped, harvested or shared lists.
- Every marketing email has a working unsubscribe, and you honour it at once. SMTPfast adds one-click unsubscribe to marketing email.
- Do not work around suppressions. Addresses that bounce or complain are suppressed for a reason.
- Mark only real transactional email (receipts, password resets, account alerts) as transactional. Do not mark marketing as transactional to skip unsubscribes.
5. Account Usage
- Do not open more accounts or teams to get around limits, the free plan, or a suspension.
- Do not share API keys or account credentials.
- Do not send to spam traps or use SMTPfast to probe other services' filters.
6. Enforcement
- We may review, delay or block messages, pause sending, or suspend or close an account that breaks this policy, with or without notice. When it fits the severity, we contact you first and work with you to fix the problem.
- We may refuse an account at signup if its main purpose falls under this policy.
- We do not refund an account that is suspended or closed for a breach of this policy.